Having trouble with your free song download? Try these troubleshooting tips based on what browser you’re using.

Google Chrome

Click the three dots on the right end of the player, and click “Download” from the drop-down menu. On mobile, the file will begin to download to your Downloads folder. On desktop, a file directory will pop up for you to choose the location of your download. Make sure you save the file as a .mp3.

Mozilla Firefox

Right-click the audio player (not the surrounding webpage), and click “Save audio as…” from the drop-down menu. A file directory will pop up for you to choose the location of your download. Make sure you save the file as a .mp3.

Safari

Right-click the audio player (not the surrounding webpage), and click “Save video as…” from the drop-down menu. Even though the file is audio, not video, it will still work. A file directory will pop up for you to choose the location of your download. Make sure the file ends in .mp3.

Microsoft Edge

Right-click the audio player (not the surrounding webpage), and click “Save audio as…” from the drop-down menu. A file directory will pop up for you to choose the location of your download. Make sure you save the file as a .mp3.

If the pop-up to save your file is not appearing on desktop, check your browser’s security settings to make sure pop-ups are allowing.